Last Updated: July 10, 2026

Thank you for shopping at Belrow. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it;
• Unworn or unused;
• With original tags attached (if applicable);
• In its original packaging;
• Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: admin@belrow.shop

Return Address:
5714 Iris Blvd, Jacksonville Florida 32209, United States

Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide detailed instructions on how and where to send your package.

Return Shipping Costs

Customers are responsible for the return shipping costs for eligible returns.

However, if the item arrives:

• Damaged during shipping;
• Defective;
• Incorrect;
• Or has any other quality-related issue,

Belrow will cover the return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or you receive the wrong item, please contact us as soon as possible at admin@belrow.shop so we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants);
• Custom or personalized products;
• Personal care goods (such as beauty products);
• Hazardous materials;
• Flammable liquids;
• Gases.

If you have questions about whether your item qualifies for a return, please contact us before requesting a return.

In addition, we do not accept returns for:

• Sale or clearance items;
• Gift cards.

Exchanges

The fastest way to receive a replacement item is to return the original item. Once your return has been approved and processed, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the returned item must be:

• Unused and unworn;
• In its original condition;
• With tags attached (if applicable);
• In the original packaging;
• Accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: admin@belrow.shop

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Store Information

Store Name: Belrow

Business Address:
5714 Iris Blvd, Jacksonville Florida 32209, United States

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Contact Information

Legal Representative: TONYA HILL

Email: admin@belrow.shop

Phone: +1 904-765-6507

Business Address:
5714 Iris Blvd, Jacksonville Florida 32209, United States